Current Issues & Tickets
• Joy/Thrombosis ticket #66463 - website links broken
• Hannah claimed no changes made, but Harry did work on it
• Some links don’t work or redirect incorrectly
• Hannah contacted Harry for fix, uncertain if resolved
• Decision: Book with Hannah for Monday (Harry unavailable for tickets)
• Bruno ticket resolved - passed back to Josh (handling direct debit + other questions)
• Rare Pull Pond laptop confusion resolved by Josh
Staffing & Coverage
• Tomorrow (Friday): Ollie off, JP working, Trinity unavailable (home repairs)
• Dotty covering office solo due to car tire issues
• Rachel delivering iPads and phone from Massey
• Dotty traveling to Lorrow for wedding prep
• Monday concerns: potential backlog with limited coverage
• Current ticket volume very low - JP idle most of today
Phone Performance Review
• Tuesday stats: 21 calls answered, 24 missed
• Many “missed” calls were <30 seconds (immediate hangups)
• Longest wait time \~3 minutes, most under 1 minute
• Streets complained about 1-minute wait despite staff being on active calls
